🔍FAQ

Frequently asked questions

General:

• Where can I contact the support team? - Connect with us through Live Chat, Telegram (LeetbitSupport), or email us at [e-mail]. We're here to assist you!

• Is http://leetbit.io a licensed casino? We are licensed and authorized by the Government of Curacao, operating under the Master License of Gaming Services Provider, N.V. #365/JAZ, as an Information Service Provider. Having passed all compliance, we are legally authorized to conduct gaming operations for all games of chance and wagering.

• I have a partnership proposal - Contact our Support team, and they'll seamlessly connect you with the right individuals!

• What is a wager? - A wager is the bet amount you place in our games/esports bets. Each 1 euro wagered earns you 1000 experience points.

• Wager requirements: We have NO wager requirements. Our unique reward system centers around our currency - Leetbitcoin (LBC).

Account related:

• I forgot my password: Forgot your password? Click "Sign in," then "Forgot password." Fill in your email, receive a token via email, and follow instructions for reset.

• To become a VIP: To achieve VIP status, make substantial progress within the L33T Leveling system. Reach out to our support team for a comprehensive review of your activity.

• What are the perks of becoming a VIP?: Discover VIP privileges: 1-on-1 service, a dedicated manager, 24/7 support, and exclusive phone assistance. As a high-roller, enjoy limitless deposits, higher betting limits, and tailored bonuses. Experience personalised rewards, life-milestone gifts, and real-life event invitations.

Issues with the account:

• Blocked: If a player is found to have violated our terms and conditions, an official email notification is sent, informing them of their restriction from further play at our casino.

• Suspended: if suspected of behaviour in violation of terms and conditions or exploits. Also, sometimes for the security of the account and player funds, the account will have to be suspended for investigation. The player will be notified via email about the ongoing investigation that will take place. While the player can provide additional information to expedite the process, we typically take 5 days to thoroughly review and ensure everything is in order before deciding whether to unblock and allow the player to resume their gaming journey.

How to register to http://leetbit.io

• Click "Sign Up" on our webpage, fill in your username and password, and embark on your gaming journey!

• Our second registration option utilizes OTP (One-Time Pass), bypassing passwords by sending an active token to the registered email. While available, we strongly recommend using a password for login security.

• Lost email: In case you lose access to your email account, contact our support team and provide as much information as possible to reclaim your email (playerID). It's recommended to prepare transaction receipts, details of last logins, games played, etc.

Account management:

• Can I change my email address? - Absolutely! If you wish to change or amend your email address, simply contact our support team, and they will assist you in the process.

• Limit set up - No limits! Enjoy the flexibility of LeetBit Casino – there are no set deposit limits or loss limits.

• Can I have several accounts on http://leetbit.io ? - No, we strictly prohibit multiple accounts (multi-accounting) to ensure fair and responsible gaming.

• Can I reopen my account? - Account reopening is considered on a case-by-case basis. If your account is banned, contact support for a review. If you requested closure, the same procedure applies. Contact support for assistance.

Deposit related:

• How to make a deposit? Check out our guide on how to make your deposit at (To be added once published).

• My deposit hasn’t been credited to my account - Before contacting support, consider that blockchain transactions have varying speeds. It's unique to each cryptocurrency. If you want to ensure the transaction isn't lost, reach out to our support team for clarification.

• Minimum deposit amount - The minimum deposit amount in crypto is 1 EUR.

• What currencies are supported at http://leetbit.io ? - As of now, we exclusively support cryptocurrencies: USDT, TRX, BTC, BNB, XRP, LTC, ETH, DOGE.

• How to deposit via FIAT currency? - As of now, we do not offer direct fiat deposits. We plan to introduce FIAT currency options in early 2024.

• How can I purchase cryptocurrency with my credit card? - To buy crypto with your credit card, click on the "buy now" banner on our main page or open your wallet (click on deposit next to your player profile) and move to the "buy now" tab. Fill in the amount you want to buy and your card info. The purchased crypto will be added to your balance instantly.

Withdrawals related:

• What is causing the delay in processing my withdrawal? - For higher withdrawal amounts, a final safety check is conducted before processing. Requests are typically handled within minutes, with a maximum time-frame of 24 hours from submission.

• What could be the reason for the rejection of my withdrawal? - If your withdrawal request is rejected, contact our support through live chat, Telegram, or email at [e-mail] for assistance.

• How do I initiate a withdrawal request? - To create a withdrawal request, open the wallet screen and click on "Withdrawal." Fill out the blockchain address for the crypto transfer and specify the withdrawal amount. In case you need further assistance, check out our withdrawal guide at (to be added once published).

• Are there specific requirements for withdrawals? - Currently, most restrictions have been lifted, allowing players to withdraw freely. Please be aware that each player is permitted to make 3 withdrawals every 24 hours.

• What is the typical processing time for a withdrawal? - Ordinary withdrawal requests are processed instantly. For higher amounts, team approval is needed, typically taking a couple of minutes. The team ensures all pending requests are reviewed promptly, with none pending for longer than 24 hours.

• Is it possible to withdraw funds to a bank card? No, we exclusively operate as a crypto casino, and all withdrawals are strictly in cryptocurrencies.

• Is there a maximum withdrawal limit? There is no withdrawal limit.

• Are there any withdrawal transaction fees? Certainly, in the case of cryptocurrencies, there is a small transaction fee for some blockchains. You can view and calculate the fee directly on the withdrawal screen, especially for BTC, LTC, ETH, and BNB.

• Can I use a different currency for deposits and withdrawals? - Withdrawals are limited to the currency/balance in your wallet. Unfortunately, we do not provide an exchange service at this time.

Bonus related:

• The PROMO code appears to be invalid or not functioning. - If you encounter issues while claiming a promo code, please contact our support team for assistance.

• Experiencing difficulties with bonuses? - If you encounter any issues, kindly contact our support team for assistance.

• Deposit bonuses - To check your active deposit bonuses, if any, visit the deposit screen when you open your wallet by clicking next to your player profile. The confirmed bonus details will be displayed at the bottom.

Games:

• What steps should I take if a game freezes, lags, or unexpectedly closes? - Try refreshing the session. In most cases, the session remains active, and you won't lose any funds. If you suspect something might have gone wrong, please don't hesitate to contact our support team.

• Free spins are not displaying in the game - Before contacting the support team, ensure that LBC is set as your active currency. The free spins sessions should appear automatically. If not, please reach out to support for a review.

• My game session is crashing when I try to play in a different currency: You can only have 1 open session in 1 currency (always the currently active set currency).